I was not a happy chappy this afternoon. We've had our baby buggy for about five weeks now, and in this time it's already suffered two flat tires and displayed signs of surface rust. Now, I guess I'm just unlucky with the flat tires, but all the same; we paid quite a lot of money for this thing and the last thing I want is to have to return to the shop every other week because something's gone wrong with it.
At the shop, I told the owner I was really unhappy about this. Now here's a bit of customer service advice - if a customer complains because a product she bought recently always seems to have something go wrong with it, telling her that she's the only one who's had these problems really doesn't help.
What made me grumpier still was that he wasn't able to supply me with a replacement inner tube because they were out. Unless I was willing to wait until Monday (which is a long time without a buggy when you depend on one to get your baby to nap for more than 45 minutes), I had to trek out to another part of town and pay for a new tube, then return to the shop for reimbursement.
I really wanted to ask for a replacement buggy, but it would have to have been another all-terrain model; I'm sure that all of their all-terrain buggies have exactly the same kind of tyres, so I wouldn't have been any better off even if they'd go along with it.
So I relented, though not without imparting a remark about wanting a six-pack of inner tubes to save myself returning to the shop multiple times in the near future.